Support for James Workspaces may be obtained by using any of these routes:
- 800 number
- Email
- Chat
- Ticket
If a ticket is submitted, you may track the status of the ticket by logging into your Client Access Portal. 90% of incidents will be responded to within 60 minutes.
Coverage:
We will attempt to resolve issues with all PC, Mac, tablet, and mobile devices:
- Connectivity issues
- Password resets
- Additions, changes, and deletions of devices
- Biz app problems
- Browser issues
- Any virus or malware problems
- Peripheral issues
Much of the foregoing is unneeded when using the cloud, but we want you to know that full technical support is provided.
Coverage:
We will maintain end user devices:
- Setup and configuration of original settings
- Resolve hardware issues (replacement parts not included in price)
- Maintain operating system updates and patches
- Provide security updates and patches
- Clean malware and spyware
- Optimize devices
- Re-image to original settings
- Administer user group accounts
- File permissions
- End point security